unable to restore data from cloud to server

Question

Jira restore process is ending at 90% by showing this error

Caused by: org.postgresql.util.PSQLException: ERROR: relation "public.AO_21F425_MESSAGE_AO" does not exist
Position: 28
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2455)
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2155)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:288)
at org.postgresql.jdbc.PgStatement.executeInternal(PgStatement.java:430)
at org.postgresql.jdbc.PgPreparedStatement.executeWithFlags(PgPreparedStatement.java:168)
at org.postgresql.jdbc.PgPreparedStatement.executeQuery(PgPreparedStatement.java:116)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at net.java.ao.EntityManager.find(EntityManager.java:671)
at net.java.ao.EntityManager.find(EntityManager.java:621)
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.find(EntityManagedActiveObjects.java:140)
... 328 more

Shannon S · Answer

Hi Sree,

Thank you for confirming!

Take care,

Shannon

Sree Divya Bonagiri · Answer

We figured out the issue. That was due to https://jira.atlassian.com/browse/JRASERVER-67706 .

Thanks

Shannon S · Answer

Hi Sree,

Can you let us know what version of Jira Server you're running? Is it a clean install? What version of database are you using? How long ago did you make the Cloud backup?

Thank you for your help!

Regards,

Shannon