Problems with responsiveness using server based Jira

G Yo

We have a server that hosts Jira for our development department and our IT department.  We're using Jira for project based tasks, and the load times are extremely slow for each page load.  Is there some info that we can review that addresses configuration of system components (SQL and other files) that will shorten page load times?  We have 5 licenses, 3 of which are for Service Desk: SEN-[redacted].

 

Andy Heinzer

I would start with comparing your system against the Jira Sizing guide.  From this we should then have a better understand of your current system resource, the allocated resource to Jira, and the size of your Jira environment.   It might be that you need to increase the memory allocated to Jira when it starts, but without knowing more specifics about your environment, I'm hesitant to recommend that outright.

In addition to those resources, I would also recommend the utilities:

• Testing database access speed
• Testing disk access speed for a Java application

These two guides will each have you download a jar utility that you can use on the Jira  server to run some tests to better understand if either your database or the actual disk performance is hindering the overall Jira performance.

Last thing to check is the Garbage collection tuning guide.  Since Jira is a java program, it too has to use garbage collection in order to free up memory chunks.  There are scenarios where Jira can completely hang in order to complete a collection.   In some cases allocating too much memory to Jira can cause these 'stop-the-world' collections to take a very long time.