Can we modify the queue polling frequency on ServiceDesk?
Hi Jaewan,
Currently, it's not possible to set the polling frequency of queues.
We had a feature request that was closed as "Won't fix":
- https://jira.atlassian.com/browse/JSDSERVER-2254
In regards to the queue polling, the queues will be force refreshed every 2 minutes, but if there are updates in the meantime, the queues should refresh after 1 minute at the latest.
I'm sorry that we can't be more helpful on it at this time.
Regards,
Angélica
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