How to update Due date based on the SLA goal ? Is there any plugin for Jira Cloud?

Tulasi Saisripad

For example SLA goal is 24hrs for 9-5calender(01-08-2018 to 03-08-2018).  After 16hrs SLA is on a paused state for 8 hours, due date field should be automatically extend to one more day. 

(if the SLA goal is paused, the Due date should be updated when it is restarted.)

 

Danyal Iqbal

Checkout ScriptRunner.

* Create a transition & and a stutus for pausing SLA.

* Write a  post function and attach it to this transition to update the due date:

issue.setDueDate (new Timestamp (cal.getTimeInMillis() + X * 1000 * 24 * 60 * 60))