Automation - unable to add 'Added organization' as part of the recipient for send email action

Joelle Chew

Hi, i tried to add custom automation for email sending out to everyone in the organization.

But in 'send email' action, 'to', it only allow 'reporter (customer)' and 'customer involved'.

It doesn't allow 'Added organization'

 

May I know how do I go about doing it?

Angélica Luz

Hi Joelle,

 

Currently, it's not possible to use the "Added organization" as a recipient of emails on an automation.

We have a feature request for this ability to be implemented in the future:

- https://jira.atlassian.com/browse/JSDCLOUD-4309

Please, make sure to watch and vote to receive updates about the feature.

If you have any other question, please let us know.

 

Regards,

Angélica