I can no longer see Email requests in project settings after upgrading it to 3.14.1 - [SEN removed]

Question

1. Email requests are not creating tickets, it is a recurring issue

1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1.

2. My Jira Software version is 7.11.1

Can you please set up a conference call?

Andy Heinzer · Answer

Hi,

I suspect that there is a problem with the service desk plugin not starting correctly.  But to better troubleshoot this issue, I would like to see the logs from your environment.  To to this I created a support request on your behalf.  Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-34740 for more details.

Regards,

Andy

Bastian Stehmann · Answer

Hi @SrinivasaRao Koppisetty,

you are here in a public forum. So I just removed the SEN as you will not have published it to the public.

We are only users here, who try to help other users, if you want to raise a support issue, please go to https://support.atlassian.com/contact/#/

Did you experience any problems when upgrading to 3.14.1?