Cannot access service desk project

Question

Hi,

I am trying to access service desk project through a web browser, but I cannot. I have been added to 3 goups:

jira-servicedesk-users

jira-software-users

site-admins

Still. when I click on a service desk project, I get this message in a browser:

This project isn't available

It may have been deleted or your permissions may have changed.

Anyone knows whats going on?

Thanks,

Goran

Fabio Genovese · Answer

Hi Goran

Image I've posted is about server version. You have cloud? As you describe, the menu you use is for cloud instance.

I don't know about a latency time about creation and use of a project. Sorry me. When a project is created you (or the administrator) can use it immediately.  About browser used? you use EDGE? chrome? Safari or Firefox or others? if you use EDGE, there are problems :-S

Goran_p8f0tm · Answer

Hi Fabio,

thanks for the welcome. I dont have such a window, but I looked at something similar in Administration -> Users -> and there both support servive and Jira software where checkec for my user.

However, I just tried out and it started working. Don;t know how or why, maybe it takes time to update?

Fabio Genovese · Answer

Hi Goran,

Welcome to Community

Have you check the section APplication Access? take a look to this figure

configure it and than try again

Hope this help :)

FABIO