Confluence website down but service and database connection is running

Question

Since the last weekend our confluence site does not work anymore. The confluence service is running and the there are connections to the database but the browser shows "Error: Connection failed". The error appears both locally on the Windows server and on the client.

Any suggestions how to troubleshoot this?

Thanks a lot in advance.

Danyal Iqbal · Answer

What URL are you using to access it locally? It really depends on your network configuration. You can try to access it on the server with localhost:port (netstat -ano to find the port, 8080 by default) and make sure that jira is listening on all interfaces and all proxies are disabled.

Andre_e9du0d · Answer

After starting the service:

2018-08-01 10:48:40,859 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.10.1 [build 6441 based on commit hash ceb41ce4dba5df18f2191c32f0465b43365a715a]
2018-08-01 10:48:43,156 WARN [localhost-startStop-1] [atlassian.config.xml.AbstractDom4jXmlConfigurationPersister] saveDocumentAtomically Unable to move D: \confluence\home\confluence.cfg.xml5294087701310371946tmp to D: \confluence\home\confluence.cfg.xml. Falling back to non-atomic overwrite.
2018-08-01 10:48:43,218 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started
2018-08-01 10:48:46,890 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager
2018-08-01 10:48:48,031 WARN [localhost-startStop-1] [org.springframework.beans.GenericTypeAwarePropertyDescriptor] getWriteMethodForActualAccess Invalid JavaBean property 'cacheFactory' being accessed! Ambiguous write methods found next to actually used [public void com.atlassian.confluence.spaces.persistence.dao.hibernate.HibernateSpaceDao.setCacheFactory(com.atlassian.vcache.VCacheFactory)]: [public void com.atlassian.confluence.core.persistence.hibernate.VersionedHibernateObjectDao.setCacheFactory(com.atlassian.cache.CacheFactory)]
2018-08-01 10:48:57,093 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 13875 ms
2018-08-01 10:48:58,046 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] earlyStartup Plugin system earlyStartup begun
2018-08-01 10:49:12,608 WARN [ThreadPoolAsyncTaskExecutor::Thread 2] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:13,374 WARN [ThreadPoolAsyncTaskExecutor::Thread 3] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:16,483 WARN [ThreadPoolAsyncTaskExecutor::Thread 2] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:16,671 WARN [ThreadPoolAsyncTaskExecutor::Thread 3] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:16,702 WARN [ThreadPoolAsyncTaskExecutor::Thread 3] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:16,905 WARN [ThreadPoolAsyncTaskExecutor::Thread 3] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:16,936 WARN [ThreadPoolAsyncTaskExecutor::Thread 1] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:29,936 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system earlyStartup ended
2018-08-01 10:49:29,967 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] lateStartup Plugin system lateStartup begun
2018-08-01 10:49:30,796 WARN [ThreadPoolAsyncTaskExecutor::Thread 22] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL
2018-08-01 10:49:38,608 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system lateStartup ended
2018-08-01 10:50:11,732 INFO [localhost-startStop-1] [confluence.upgrade.impl.DefaultUpgradeGate] waitForBooleanValue Waiting to find if plugin dependent upgrades are required. Maximum wait time will be 90 seconds.
2018-08-01 10:50:11,732 INFO [localhost-startStop-1] [confluence.upgrade.impl.DefaultUpgradeGate] waitForBooleanValue plugin dependent upgrades are required : false.
2018-08-01 10:50:19,857 INFO [localhost-startStop-1] [confluence.admin.actions.SystemInfoOnStartup] startup
--------------------------
Build Information
--------------------------

....

2018-08-01 10:50:19,857 WARN [localhost-startStop-1] [atlassian.config.xml.AbstractDom4jXmlConfigurationPersister] saveDocumentAtomically Unable to move D: \confluence\home\confluence.cfg.xml4085642328497246123tmp to D: \confluence\home\confluence.cfg.xml. Falling back to non-atomic overwrite.
2018-08-01 10:50:20,310 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
2018-08-01 10:50:39,091 WARN [SupportHealthCheckThread-2] [plugins.healthcheck.eol.EOLHealthCheck] getDaysUntilEOL Health check unable to look up version EOL, [5.10]
2018-08-01 10:51:10,763 WARN [UpmScheduler:thread-1] [atlassian.upm.pac.PacClientImpl] fetchMpacAppInfo Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/52.44.245.245, marketplace.atlassian.com/52.3.83.24, marketplace.atlassian.com/54.236.84.244] failed: connect timed out
2018-08-01 10:51:40,012 WARN [Caesium-1-4] [client.hash.reader.RemoteHashingInstructionsReader] readInstructions Unable to read remote instructions with key 'uid.onewayhash'.
2018-08-01 10:51:40,012 WARN [Caesium-1-4] [analytics.client.hash.BcryptAnalyticsEmailHasher] create No instructions for hashing could be found.

Andre_e9du0d · Answer

Hi @Danyal Iqbal,

if it's a network problem, would it work locally on the Server? But it does not.