Confluence had problems starting up

Question

All of a sudden, confluence web server displays the following error. Restarting confluence doesn't fix it. Rebooting the machine doesn't either.

Any suggestions? Which config file is it complaining about?

Could not load bootstrap from environment
2018-08-01 04:38:05fatalBootstrapException: Unable to bootstrap application: Failed to parse config file: Error on line -1 of document : Premature end of file. Nested exception: Premature end of file.

Other logs:

catalina.out (last few messages are similar):

2018-08-01 05:33:55,329 ERROR [http-nio-8090-exec-3] [atlassian.confluence.util.AbstractBootstrapHotSwappingFilter] doFilter Could not get swap target filter
-- referer: http://10.0.32.204:8090/ | url: /johnson/data | traceId: 00055b01cc7dcef2

Full logs:

https://www.dropbox.com/s/q277d7k2e5309lp/catalina.out?dl=0

https://www.dropbox.com/s/5oi05cb5yh2ysei/Screenshot%202018-08-01%2013.55.43.png?dl=0

jitendramohan · Answer

It did not. We ended up reinstalling the server.

Many thanks for your suggestions!

Alexis Robert · Answer

Hi @jitendramohan,

looking at the log file, it's confirmed that the problem is with your confluence-init.properties:

2018-08-01 08:10:50,310 ERROR [localhost-startStop-1] [atlassian.config.bootstrap.DefaultAtlassianBootstrapManager] init Home is not configured properly:
com.atlassian.config.ConfigurationException: Failed to parse config file: Error on line -1 of document  : Premature end of file. Nested exception: Premature end of file.

It could be as simple as an extra space or tab somewhere, or a character missing.

If you can, try to replace your current configuration file with one from a clean installation and restart confluence to see if it fixes the problem.

Regards,

Alexis

jitendramohan · Answer

And confluence-init.properties seems ok too (just has one line pointing to the home directory).