JIRA - Create a new issue - sometimes the new issue page is scrolled down

Question

If I create a new issue (via Create) / "C"), and then change the type of the issue to say Epic, the new issue dialog is scrolled to the bottom. For other types, say Task, it's scrolled to the top.

How to fix this?  I would like the issue to be always scrolled to the top!

Jiri Pik · Answer

@Andy Heinzer:

apologies for the delay in answering your response and THANK YOU for getting back to me.

The results to your SQL queries show nothing.

I actually found the issue is known - see https://jira.atlassian.com/browse/JRASERVER-67158 and https://jira.atlassian.com/browse/JRASERVER-67306.

The workaround in https://jira.atlassian.com/browse/JRASERVER-67158 does work though there should be a better way.

Andy Heinzer · Answer

I can't seem to replicate this behavior in my own environment.  Could you let me know what version of Jira Software you are using, and any plugins you might have installed?

In addition to that information, I am curious to learn if perhaps you have any additional scripts being loaded on the page that might cause this kind of behavior.

One place to look for this in Jira Server is the announcement banner.

Another would be on all the field descriptions that appear on the epic issue type.  You could also try to find this with via a few SQL queries such as :

select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';    
select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

If you get back any results from these 4 queries, then this tells us that you likely have some kind of javascript or css script that could be modifying the default behavior here.