Automatic email reminders

Question

Hi there,

soon, we will implement a self service portal via JIRA SD for vacation requests and other things including a supervisor approval. As a admin, I like to implement a email reminder for pending approvals which should be sent via JIRA SD notification to the approver if a request is still open after 3 days. I had the idea to define a Automation rule with the following configuration:

* WHEN > Approval required
* IF > Issue matches: status = "Waiting for Approval" AND updated <= -3d
* THEN > Send email to approvers

Unfortunately, it does not work. Do you have any idea, why not? Or do you even have a better idea for implementation?

Thank you very much!

Regards,
Bernhard

Brüse_ Bernhard · Answer

Hi Raynard,

thank you for your reply.

The log only says that the rule was "NOT EXECUTED" for the last requests. Unfortunately, it does not serve more information.

I will try to change the condition from "More than 3 days" to "In range of 3 days". Maybe, this works.

Regards!

Raynard Rhodes · Answer

Can you check the automation logs?

Raynard Rhodes · Answer

The only thing I can see is there is a -3d instead of just 3d.