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How do I create a ticket in Jira through mail.?

Rahul Kumar_zk4ly4

Hi Team,

Kindly guide me to configure mail through which I could send the mail a ticket will generate automatically rather than creating the ticket through panel.

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Jack Brickey

@Rahul Kumar, please see this article - Receiving requests by email

Rahul Kumar_zk4ly4

Hi Jack,

I've configured this but still unable to generate the tickets could you please help me it seems I've missed somewhere.

Nic Brough -Adaptavist-

What have you done differently to the docs, and do you have any error messages?

Rahul Kumar_zk4ly4

I am using Jira on server not on the Jira cloud.

Kindly suggest.

If require I can share the remote session to trouble shoot or anything if you require from my side please let me know.