nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to tag another customer from the same Organisation in JIRA SD?

Nick_eoi6o5

Hi, we have Customers A and B set up as Organisation X in JIRA SD. When Customer A raises a request in the Portal, we can tag him in the comments. All good there. However, we want to also tag Customer B in the comments, as he is from the same Organisation (i.e. the equivalent of cc'ing someone in email).

Is this scenario possible in JIRA SD? If not, what is the best workaround to perform the equivalent of cc'ing someone on a JIRA SD ticket?

Thanks in advance.

Nick

Accepted answers

All comments

Raynard Rhodes

I know you can simply @ someone in the comment section. Their name should come up if they're in the same org.

Otherwise you can add someone as a participant so they can get customer-facing updates in their emails.

Nick_eoi6o5

Thanks Raynard. That was my expectation, but I couldn't @ Customer B in the comments section for a ticket created by Customer A. I've added them as a Participant too, but that didn't work either. If this works for you, then maybe it's a configuration/permission setting on my JIRA SD.

Raynard Rhodes

Are you able to make the individual a reporter? The one you cannot @ in the comment section?

Nick_eoi6o5

Yes I can add him as a reporter, or a participant. Just cannot @ him in the comment section. Any idea what setting I need to change?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

jira-service-desk-server