We have service desk set up with our customers in the following way:
top level: Organization
Lower level: 0 to many users set up under an organization.
Every time a customer user creates a ticket, Service Desk emails them as the "creator" of the ticket and keeps them in the loop with updates and so on.
Well we would also like the ability to have all other users under that 'Organization' emailed as well, not just the creator of the ticket.
For example we Have Organization 'Foo' and Foo has 5 users listed under that org.
Dude1, Dude2, Dude3, Dude4, Dude5
We would like all Dudes to receive emails for all created tickets and updated tickets no matter who created said ticket. So if Dude5 creates a new Service Desk ticket for Foo, he/she will be the "Reporter" of the ticket and stay as such, but all the other Dudes under the Foo organization will receive all emails regarding Dude5's new ticket.
Is this possible?
