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com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403)

VWMS

Hi guys,

we have some troubles to setup our Jira and Confluence Instance.

First we setup both instances on the same Server but each Applications runs as a service with its own Tomcat Server. In the first step I was able to make the two applications accessable via the Server IP Address + Port.

In the Second step we setup some aliases for two applications. And to make access possible i followed the following Tutorial:

Proxying Atlassian server applications with Microsoft Internet Information Services (IIS) - Atlassian Documentation

After that it was possible to open both applications through its own alias/host (jira.vwracing.vw.vwg / wiki.vwracing.vw.vwg).

But know we have the problem, that users can't login into confluence anymore. We configured Jira to maintain the usermanagement. And after that I tried to configure the userdirectory in Confluence. When I want to test my settings, the following error message is shown:

Verbindungstest fehlgeschlagen. Antwort vom Server:
com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Beim Laden dieser Seite ist der Fehler "403 - Forbidden" aufgetreten. client.forbidden.exception Zur JIRA Startseite

I have tried a lot but was not able to get this running.

What can I do?

Thanks!

Accepted answers

AnnWorley

Hi Bjarne,

It sounds like the settings in Jira no longer match the URL that Confluence is using. Please see Unable to create JIRA User Directory in Confluence due to ApplicationPermissionException - Forbidden (403) Here are more details on setting up Jira to allow connections from Confluence for User Management: Allowing connections to JIRA for user management

If you want to start over you can redefine the Application on the Jira side and re-create the User Directory in Confluence. Here is the doc for getting admin access to Confluence when you are locked out because of a situation like this: Restore Passwords To Recover Admin User Rights. If you are running a Confluence version 6.5 or before, you will need to choose your version from the pulldown menu to get the older instructions:

Screen Shot 2018-07-31 at 10.53.41 AM.png

I look forward to hearing how it goes with connecting to Jira for User management again since the proxy changes.

Thanks,

Ann

All comments

AnnWorley

Hi Bjarne,

Screen Shot 2018-07-31 at 10.53.41 AM.png

I look forward to hearing how it goes with connecting to Jira for User management again since the proxy changes.

Thanks,

Ann

VWMS

Thanks for your answer.

I could get this thing running by configuring the user directory to localhost + port from the Jira instance, because the jira und confluence running on the same server!

AnnWorley

That's excellent news! Thanks for following up.

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