End user issue - duplicate attachments on a Service Desk Ticket

Michelle Dewar

Hi there,

I have an issue with an end user creating a Jira Service Desk Ticket, they attach 2 .png files, then when they attach a 3rd one, it duplicates it 3 times.

I was going to create a dummy ticket and see if I could replicate their issue, but thought it best to check with Atlassian first in case this was a known issue with the Service Desk.

Thank you for your time,

Michelle

 

Victor Mutambuki

Michelle,

Try to replicate the same and see if the same happens to you. Could be an issue that affects your organization as a whole or just an individual case.

Victor