Bug? Details view is "randomly" blank (with HTTP 400 error on back end request)

Casey Chamberlain

Quite often after clicking on a card on a board, the details view is just blank.  Some cards show the details some don't.   Refreshing fixes it temporarily.   Using the F12 dev tools I can see that the app is receiving HTTP 400 errors ... apparently when trying to log a bug ...

 

https://e-builderinc.atlassian.net/rest/internal/2/log/safe/error ...

 

1. Request URL: https://e-builderinc.atlassian.net/rest/internal/2/log/safe/error
2. Request Method: POST
3. Status Code: 400
4. Remote Address: 10.1.238.10:3128
5. Referrer Policy: no-referrer-when-downgrade
1. Response Headers
1. cache-control: no-cache, no-store, no-transform
2. content-type: application/json;charset=UTF-8
3. date: Fri, 27 Jul 2018 15:13:39 GMT
4. server: Atlassian Proxy/0.1.284
5. status: 400
6. strict-transport-security: max-age=315360000; includeSubDomains; preload
7. x-arequestid: 42289504-0d5c-4d10-bf23-10f1fa93e137
8. x-ausername: casey_chamberlain
9. x-content-type-options: nosniff
10. x-xss-protection: 1; mode=block
2. Request Headers
1. :authority: e-builderinc.atlassian.net
2. :method: POST
3. :path: /rest/internal/2/log/safe/error
4. :scheme: https
5. accept: application/json,text/javascript,*/*
6. accept-encoding: gzip, deflate, br
7. accept-language: en-US,en;q=0.9
8. content-length: 357
9. content-type: application/json
10. cookie: _csrf=kI8iuHBHM5w_PeID3kfSMj3a; atlassian.xsrf.token=BU66-TJP3-V619-OP7K_7d046128910d77cf81ae5ca7044893e656beb40b_lin; ajs_group_id=null; ajs_user_id=%225b18a782b0d76456f36db760%22; ajs_anonymous_id=%22acf32d18-2f7f-4f83-b163-eb6d846fe610%22; _ga=GA1.2.19951653.1531276624; _sio=acf32d18-2f7f-4f83-b163-eb6d846fe610; com.atlassian.jira.plugins.jira-development-integration-plugin=release-report-selected-tab%3Dcom.atlassian.jira.plugins.jira-development-integration-plugin%3Arelease-report-all-issues; atlassian.jim.bulkcsv=3f85ffe6-1907-4c3e-9c3d-4c4b975c1ce4; atlassian.jim.csv=42dd6e2f-0093-4df6-9ca2-e2422e846b1d; jim-csv-task=taskId%3D254364; cloud.session.token=eyJraWQiOiJzZXNzaW9uLXNlcnZpY2VcL3Nlc3Npb24tc2VydmljZSIsImFsZyI6IlJTMjU2In0.eyJhc3NvY2lhdGlvbnMiOltdLCJzdWIiOiI1YjE4YTc4MmIwZDc2NDU2ZjM2ZGI3NjAiLCJhdWQiOiJhdGxhc3NpYW4iLCJpbXBlcnNvbmF0aW9uIjpbXSwibmJmIjoxNTMyNzA0Mjc2LCJyZWZyZXNoVGltZW91dCI6MTUzMjcwNDg3NiwiaXNzIjoic2Vzc2lvbi1zZXJ2aWNlIiwic2Vzc2lvbklkIjoiYWU1ODEwOWItYTc5YS00ZDE3LTgzOWYtYWRlZjQyZjFlZTQxIiwiZXhwIjoxNTM1Mjk2Mjc2LCJpYXQiOjE1MzI3MDQyNzYsImVtYWlsIjoiY2FzZXlfY2hhbWJlcmxhaW5AdHJpbWJsZS5jb20iLCJqdGkiOiJhZTU4MTA5Yi1hNzlhLTRkMTctODM5Zi1hZGVmNDJmMWVlNDEifQ.NdQHtMmov9E-32I6mq2GQmu3hMUlYREH702_bG-PppIGrs5wMsm84KToK4PXWxvh3OeF8DNyrz72G-Jy_elJryE3HvRNt-fuUQaERv-lHcN_4r1DydUl25ao1uwJBb3C481htGHTBm9xwbLwGniceX3kieVn7z8QRpdwayAvqy55UDpL8oQBU7pRHkNIFTAmVFsIo-6yMzZP1Dfl8LGkUH4zQ55qJt7H4gbfZLjVkkW-Emjox1pZzlShKSA7eel1LimwMWt3Ov3IEgat1EfFVo6vRflmCVcckP45HltY8wW17FdOlkls1QvYIy0zDGw0XxtlDSbo6pO8clrorI5Tgw
11. origin: https://e-builderinc.atlassian.net
12. referer: https://e-builderinc.atlassian.net/secure/RapidBoard.jspa?rapidView=71&projectKey=PS&view=detail&selectedIssue=PS-948
13. user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
3. Request Payloadview source
1. 1. {sentFrom: "jira.frontend.common.browser-metrics",…}
   1. browserName:"Chrome"
   2. browserVersion:"67.0"
   3. buildKey:"JF-PROD-6702"
   4. event:{key: "issue.details.ready.new-browser-metrics", isInitial: false, isSPA: false, reporters: [null]}
   5. logTime:"2018-07-27T15:13:24.641Z"
   6. message:"Attempted to create multiple Browser Metrics transitions with the same key"
   7. sentFrom:"jira.frontend.common.browser-metrics"

Lennart

• Is this happening for all clients, browsers?
• Is there any error visible within your Confluence logfile?
  • Please check for it and extract the Error so we can have a look.