groups tickets

Ricardo Gonzalez_f3p6o4

There is any way to review ticket or group tickets by:

Issue type or

group ticket by assignee

or group ticket by any other selection? like

by status, by reportes and see it grouped? 

Jack Brickey

@Ricardo Gonzalez, there are lots of ways to group tickets. The best (?) solution depends on your end goal. Basically all rely on simply creating a JQL filter. Here are some ideas:

1. If your agents are going to use this grouping actively and frequently then I suggest creating a Queue in your project and define the necessary JQL for that queue.
2. If you want a report to go out occasionally then create a JQL filter, set up a subscription and define recipients.
3. use a dashboard to display groups using the desired gadget: filtered list, pie chart, two-dimensional chart, etc.

BTW, clicking on the header of any filtered list will result in grouping by that field, e.g. status, assignee, project, etc.