confluence server mobile cannot connect to server

Jürgen Hörstrup

We set up confluence server with apache as reverse proxy and trusted wildcard-certificates. We use port 443. 

Safari connects just fine and suggests to use the confluence app which shows the error: "Can't connect to your site". Clients: iOS 11.4.1

Are there additional ports to open? Any suggestions?

Zak Laughton

Hi Jürgen!

Since you are able to connect via browser, this rules out many of the common causes listed in the knowledge base article for this issue: 'Can't connect to your site' error in the Confluence Server mobile app.

However, the one thing I recommend trying is to try entering the address without http:// or https:// (the app will try both and add them for you). This has been known to fix this issue in the past.

If this doesn't work, could you let us know what error message is showing below "Can't connect to your site"?

Thanks!
Zak