I am aware there is a default gadget for 'Created Vs. Resolved issues' but we do not use the Resolved status. So my requirement is to have a similar graph with the resolved status replaced by Closed. Can someone help me with the possible solution to this?
Code. You would need to write a new version of the gadget that selects differently and looks at the issue history for your definitions.
Forget "resolved status", it's irrelevant here, but use the resolution field as intended.
Assuming you do not want your users to get involved with setting resolutions, amend your workflows so that
That will make the existing one work perfectly (as well as all the other built-in reports)
Awesome, thanks for the quick response!
Hi,
My requirement is exactly as Divya's, we have closed status. How do I go about it. I am not a coder.
Any help here will be appreciated.
Welcome to the Atlassian Community!
The best way to do this is to set up your workflow so that the resolution is correctly set when the issue is closed, and cleared when re-opened, as in the answer from 6 years ago.
Note that you can also put a transition screen into your "close issue" transition, with the resolution field on it so that the users get to choose a resolution (still need to clear it with a post-function on re-open)
Also, some places now handle it for you - a simple tick in a column on your board means an issue gets as resolution when it goes into the column.
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