nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can i find from where (IP) the user canceled an issue

ronna

Hello,

I need to know from where an user have canceled an issue. i need get the ip address from his computer.

Accepted answers

Nic Brough -Adaptavist-

You will need to have put logging in place before they made the change, and ensured that logging was catching the ip address.

If you did not have that set up, then there is no way to know what the ip address was.

All comments

Nic Brough -Adaptavist-

You will need to have put logging in place before they made the change, and ensured that logging was catching the ip address.

If you did not have that set up, then there is no way to know what the ip address was.

ronna

can you help me to do that ? i need to logging that to get from where the user is accessing the system

Nic Brough -Adaptavist-

It depends on your setup. Are you just using Tomcat, or is there a proxy between the server and the users?

ronna

I just installed the jira service desk on a dedicated server for this, and the users access through a direct web link