I would like to include the satisfaction rating at additional touch points

Paulette

I would like to gather satisfaction ratings sooner then when the ticket is resolved. Does anyone know how I can add this to other emails?

Also, is there a way to add it on the ticket in the portal?

Last thought is how can I send an email reminder if they have not completed the rating. I am finding that clients are not using this feature and I would like to find ways to get more feedback.

unknown

Hi @Paulette

Out of the box, Jira will only send surveys when the resolution is completed. Maybe, you could add a resolution in a post function which is not a final status and then clean it, but I have never tested it.

Check the add-ons available in the marketplace, because you seem to need a more complex needs than JSD have out of the box.