Automation on Transition

Daniel Fenech

I've set up an Automation so that the status of a ticket is changed from "Waiting to customer" to "In Progress" when a customer replies. This is the transition:

WHEN: Comment added
IF: Issue matches: Service Request
IF: Comment: Public
IF: User: Customer
THEN: Transition issue to In Progress

The When and If parts work, the Then part returns an exclemation mark. I can't seem to find a way to identify what is wrong. 

Maybe it's a silly issue

mfabris

Hello Daniel.

Did you check if in the workflow the transition between "Waiting for Customer" and "In Progress" is allowed/exists?

Also, if you are using automation lite for JIRA, are you sure the actor (the user who is supposed to perform the action) is allowed to do it?

And are you sure this is not a PRO feature, in case you only have the lite version?

Have a look!