Is it possible to track customer visits to the knowledge base if they do not view an article?

Andrea M_giyzkb

I'd like to better understand how many of our customers are landing on the page and also how many are accessing the different forms regardless of whether they submit a request. Is this possible?

Victor Mutambuki

Andrea,

Please see documentation below

https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/knowledge-base-reports-are-here

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html

Victor