How can i restore deleted jira tickets?

Question

Hi,

We have a ticket that was deleted by mistake and it contained some important hours which were logged against it.

I've seen this topic on the chats and it's stated that this cannot be restored again, that was in 2014.

In 2018, is it possible to get back this card with the hours that were logged on it?

Thank you,

Joe Pitt · Answer

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

Pete Singleton · Answer

As above, it's not possible to restore a deleted issue.  If you have a backup, you could restore that to another instance, and then export/import the single issue you require.

Alexey Matveev · Answer

Hello,

You can restore jira tickets only from a backup.