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custom event notification not working properly

ashleyg

Hi,

Its strange that the custom event notification for one of our projects in Jira that worked until our recent migration of JIRA to new server is not working anymore. Rest everything looks fine.

Let me explain a bit.

We have a transition in workflow say X->Y. For this we have added post function that fires notification based on a custom event named "Waiting to in progress'.

We had created this custom event under System->Events and associated this to our workflow transition post function. Now since this an event so it also occurs in our Notification scheme and what we basically wanted is that for this particular transition JIRA doesn't fire any emails so simply left this event in our notification scheme as unassociated to any user/group/role. So until the recent migration it worked fine and for this particular status transition wouldn't fire any emails. But now it does. I checked everything and couldn't figure out this sudden abrupt behavior.

Is there something you could help me with?

Your help in this regard would be greatly appreciated.

BR,

Ashley

Accepted answers

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Nic Brough -Adaptavist-

Could we just check something in here - you say "For this we have added post function" - have you really added a post-function, or do you mean that you have changed the standard non-removable one that JIRA implements so that it fires your custom event?

ashleyg

Juts changed the standard jira one where jira by default provides "Fire a Generic Event" to"Fire my custom event"

Nic Brough -Adaptavist-

Ok, good. So, what does the notification scheme say now? Check carefully that you're looking at the right one for the project we are looking at. And obviously, look at the line for <your custom event> (not worried about the others, I assume they're ok?)

ashleyg

Hi Nic, I didn't quite get you. As i mentioned i have created a custom event Waiting to progress and associated it my particular transition post function and since its event so it appears at the bottom in my notification scheme. But since i want no notifications to anyone for this transition in issues so left this event in notification scheme blank without adding any user/role/group,etc. I would like to confirm here that same thing done by me used to work like a charm in old jira instance 6.1.3 but after having moved/upgraded that to 6.3.15 the same feature still triggers mails to Assignee for this transition which is highly illogical. The fact is that no changes have been done by anyone regarding this. If you have any idea or if you could suggest me to check something so that we can figure out th reason why this illogical thing occurs then that would be greatly appreciated. BR, Ashley

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