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How to access JIRA Service Desk

Alok Bhargava

Hi,

I signed up today for a free trial of JIRA Service Desk. After much hunting I am unable to locate how to access the product - its does not appear in my Applications dropdown and I have no idea how to use the product.

I need to use this ASAP and appreciate any guidance in helping me access it so I can configure and get started with my customer service issues.

Thank you!

Accepted answers

Jack Brickey

@Alok Bhargava, did you go with Server or Cloud? If server then you should have clicked a Download button and if it succeeds it will be in your default download folder. Or should be. If not try again. If cloud there is no download you just access via the URL that is created.

All comments

Jack Brickey

Alok Bhargava

@Jack Brickey Many thanks for the fast response! I signed up for Cloud. The problem is that I don't have a URL - the setup process seemed to have completed but it is possible that it got interrupted.

Now under Admin > Users I have access to JIRA Service Desk but no clue how to access it.

Jack Brickey

it should be - https://urcompany.atlassian.net

replace urcompany with the company name you provided during setup

Alok Bhargava

We have been using JIRA and Confluence for a couple of years now.

https://urcompany.atlassian.net takes me directly to JIRA.

And the "Switch to" menu does not show JIRA Service Desk.

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