There is a new requirements for us to create a dashboard for the client. However, the only access they have is with Service Desk. Any chance of Service Desk having it's own dashboard?
HI @Marc Jason Mutuc
I don't think so, right now the customer will have only the access to the portal. we can not share the dashboard to list of customers.
Below is the feature request ticket has been raised to Atlassian for the same. please have a look, vote and watch.
https://jira.atlassian.com/browse/JSDSERVER-1536
Only if you give them direct access to Jira, I.e. make them a user in Jira. You could consider providing a snapshot to a customer via export to pdf (addon req). This pdf could be emailed or made available online via customer web page. Of course this is static but could be automated to update.
This approach absolutely works!
See the general automation guide here:
https://midori-global.com/products/better-pdf-automation-for-jira/server/documentation/
And this is the dashboard automation section:
https://midori-global.com/products/better-pdf-automation-for-jira/server/documentation/#dashboards
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