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Create a linked jira software issue for dev team out of jira service desk

Simon Kälberer

Hi,

I read in the Service Desk documentation that agents are able to create a linked issue in a jira software project in a service desk issue.

However I do not find any Jira Software Projects in my Service Desk Application and documentation doesn't provide further help.

Maybe some of you can help me to set up both application so that I am able to create these linked issues?

Cheers and Thanks,

Simon

Accepted answers

All comments

Jack Brickey

First, to be clear you must have the JSW application installed/licensed. It isn’t included with JSD. Second, you need to ensure that the agents in JSD have permissions in the JSW projects they are to create links to.

once you have verified both of these please advise where you are stuck.

Simon Kälberer

Thanks Jack.

We have both Jira Software and Jira Service Desk licensed and installed.

According to project configuration both administrators and service desk team members have the permission to link issues. And function is also activated.

If I try to link the JSW-Issues to JSD-Issues in JSW I find the JSD-Project. However an error message is shown that link cannnot be created because there is no authentification configurated.

Simon Kälberer

Trying to link issues from JSD to an existing Issue in JSW works. But I cannot not create an linked JSW Issue out of JSD.

Jack Brickey

Cloud or Server?

Below is what you should see or similar when you click on the ellipses in the top right when viewing the issue. This is from Cloud so if on Server it may be a bit different but it will be close.