Cannot remove users from a group

Question

Hello together,

I would like to remove a few users from a group that was created a few weeks ago.

In the Bulk edit menu I deleted 3 members. Before, there were 50, now there are 47. But when I go to the Groups overview (the menu where all groups are listed), it says there are 50 members.

So when I click on the Group (not the edit menu, just the normal members overview of the group), it shows the 3 deleted members are still in that group.

I tried to delete them again but it has no use, they just stay in the group. What could be the problem here?

Thanks and best regards

Yousaf · Answer

Hello Mirek,

thanks for the link. But that is more relevent when some users were deleted.

Could it have something to do with nested groups? I think some groups were combined together, and this one seems to be the same case.

Is there a way to see which groups are nested? And with which groups they are connected with each other?

Thanks!

Mirek · Answer

Hmm.. I would start with checking this KB article - https://confluence.atlassian.com/jirakb/cannot-remove-user-s-from-certain-membership-s-281480970.html and see if that is the case.