Create issue which will be duplicate for each group's member as Reporter.

Question

We add Jira with ServiceDesk and we are questionning about the possibility ( and if it's a good idea) to use jira service desk as a "notification or call to action" system for our users ( customers ). Like a

The idea is to create one ticket and duplicate it to create one ticket by member of a particular group.

is somebody have an experience with it or a plugin's proposal to do ?

thks.

Nicolas PR · Answer

Hi Victor,

We thought about it, but we want one ticket by client. Like an invitation to personal answer.

Victor Mutambuki · Answer

Nicolas.

Why would you want to duplicate one ticket?

If you want all your customers to see a ticket, create an organization and add the users in it.

Victor