How to post multiple announcements in jira service desk customer portal (news ticker)

Question

Hello.
I am testing jira serivice desk and wonder if it is possible to display several announcements, messages, error messages or similar in the Customer Portal. In many cases, a single announcement is not sufficient.

Is it possible to show a ticker or a news ticker?

Many thanks for your support.

Best regards
Magnus

Angélica Luz · Answer

Hi Magnus,

In the main page of the customer portal, it's possible to add only one announcement.

So, in this case, if you have several announcements for customers you will need to add on the main page of the customer portal:

Then on every project, you can add an announcement, so if you have 5 projects, you will be able to add a different announcement for each one:

Regards,

Angélica

Magnus Wilde · Answer

Hi Angélica,

thank you for your answer. That means there is only ONE announcement possible. No way for multipe announcements?

I'm looking for something like this:

Internet connection down | Known issues with the exchange. Working on it | Jenkins Server will get restart at 6.pm | ...

What is the right way to inform our customers in the case of several news to announce?

Regards,
Magnus

Angélica Luz · Answer

Hi Magnus,

Currently, it's possible to add one announcement that will be placed on the main page of the customer portal and also to add one announcement per project.

You can find more information on our documentation: https://confluence.atlassian.com/servicedeskserver0310/adding-announcements-945109052.html

Hope this helps!

If you need further assistance, please let us know.

Regards,

Angélica