HTML tags in field Description

Question

Hello I'm working on a migration process. We need to migrated all the issues from a instance to another instance but we have a problem against the html tags in the field DESCRIPTION

1- We export all the information as a file.xml

2- There is a node named "Description", this value has html tags

3- We import  the issues and the description looks like {html} description with HTML {html}

4- It look great and the browser interprete all the tags in the "Description" fiedl.

but if a usser try to edit the description he also see the html tags and he maybe delete one of them.

There is a way to make the tags invisible for the users ?

Thanks in advance

Andre De La O · Answer

Hi Bruna,

Thanks for the quckly answer

Here you can see the version.

Target Version -> v6.1.7#6163-sha1:94d557d

Source Version -> v5.2.4.1#846-sha1:7ae4d02

Please see the following image, at this moment we dont know how to proceed and it's critical for the company.

Andre De La O · Answer

Hi Bruna,

Thanks for the quckly answer

Here you can see the version.

Target Version -> v6.1.7#6163-sha1:94d557d

Source Version -> v5.2.4.1#846-sha1:7ae4d02

Please see the following image, at this moment we dont know how to proceed and it's critical for the company.

Bruna Griebeler · Answer

Hi Andre,

Are you migrating those issues between instances set in different versions?

I'm asking you this because tags are not allowed on fields from JIRA 6.2.x onwards:

https://confluence.atlassian.com/display/JIRA/Fields+Allowing+Custom+HTML+or+JavaScript

https://answers.atlassian.com/questions/229743/html-tags-on-field-descriptions-not-working-on-jira-6

Could this be the cause?

Cheers!