How to create SLA based on the Priority in JIRA Software v7.3.6

Question

I want to know if SLA can be created based on the Priority. Also, it should be paused based on the issue status.

o  Trivial –  7 Days.

o  Minor – 14 Days.

o  Major – 30 Days.

Kindly suggest if this can be configured. If Yes, then how we can monitor this in Dashboard. In case No, then what are the other options.

A quick response will be highly appreciated.

Note: If it is possible with Plugins then please let me know the plugin name.

I have just installed Enhancer Plugin for Jira but unable to get the exact SLA time.

Please suggest me on this.

Regards,

Prasad

Tuncay Senturk _Snapbytes_ · Answer

You can find all documentation here.

Just click on cog icon next to SLA definition and select "Pause SLA"

You can find sample screenshots for pausing SLA in SLA definition page.

Prasad Andrews · Answer

@Tuncay Senturk _Snapbytes_ Hi Could you please let me know how it should be paused based on the issue status.

Prasad Andrews · Answer

@Alexey Matveev

Thanks for your reply but we are looking SLA options in JIRA Server v7.3.6 not for service desk.