create ticket from email in jira - not as a description only

Question

Hi there,

We are looking for way to automate some processes by using JIRA and ticketing via e-mail. My question, is it possible to create a ticket via e-mail but not just a pure text?

So if ticket type normally has some "fields" like Company name, project name, Team lead name etc that e-mail which will come will fill that type of "fields"?

Example if e-mail will come:

#TeamLead Tom Jones

#CompanyName KIA Motors
#ProjectName Automation

So output would be that ticket created via e-mail would had filled answers in the fields instead of descriptions only.

Hope made it clear enough,

Lukasz

Lukasz_hbr9w7 · Answer

I checked 2 solutions, but none of them allows to update custom fields with anything besides e-mail address.

Support from Email This Issue (https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview) states that they will release this feature in week or two.

Waiting for it!

Lukasz_hbr9w7 · Answer

I will check it, thank you for recommendation.

Nic Brough -Adaptavist- · Answer

You will need to find or write a more advanced "email handler", one that can parse your incoming email for the data you are looking for and add it into the right fields.

You could write something, but I usually reach for the JEMH app, as it's far more configurable and flexible than anything I've got time to do.  See https://marketplace.atlassian.com/apps/4832/enterprise-email-handler-for-jira-jemh