Approval Workflow is stuck

Question

Dear Team,

We have an approval workflow but it is stuck there because I haven't selected any assignee for approval and saved it. Now, as there is no assignee for approval, it is not allowing me to change state and I can't close this JIRA.

Could anyone please suggest how we can resolve this?

Note: We are using JIRA Cloud Platform.

Best Regards

Bhavik

unknown · Answer

I don't understand this:

"But not able to locate from where admin can add "Resolved" / "Closed" within status for particular ticket."

If resolved or close are statuses you can add them to the workflow. Workflows are totally customizable and you don't need these statuses, you can use others.

What really matters in Jira is to have a resolution, because it is considered a closed issue.

Bhavik Talesra · Answer

Many Thanks for your prompt repsonse!

Can you please guide how we can add that field ?

Admin is able to find out to make approver field mandatory

But not able to locate from where admin can add "Resolved" / "Closed" within status for particular ticket.

unknown · Answer

Hi Bhavik,

Contact your admin, they can add that field to the ticket. Also, asks them to add a validator which do not allow to go to that status if the approver field is blank, so you are forced to do it before hand.