Unable to Access Market Place esp. Manage Add-ons section

Question

This issue is very frequent and recurring. More with "Manage Add-ons" and less with "Find Add-ons".

Always redirected to this page and never reach the page in demand [manage app] - /authenticate.action?destination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons

Sometimes, get stuck with new app install using finding app option. See the screenshot.

This is affecting us finding and managing new plugins or updating them. Any help here!

Dipankar Kharga · Answer

We have followed the clean as suggested - https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html?_ga=2.243036610.1318138252.1531713793-1054318027.1526656487&_gac=1.7022214.1529473804.EAIaIQobChMIwozF8sXh2wIViCQrCh2DFQH5EAAYASAAEgKiLvD_BwE

After the restart, we lost all we lost all add-ons as I already mentioned in the earlier reply. Now I will need to redo everything. Is this a normal behaviour??? Pls help?

Dipankar Kharga · Answer

We will perform the cache clearing steps tonight and share the findings. One observation from past on performing stop/restart the server, we lost all add-ons and I had to reinstall them again. This is surprising, any explanation here why!

While doing compatibility check, I did not find my version (6.1.1) under "check compatibility for update to" drop-down menu, how to proceed here??

I did the check with immediate available version 6.1.2 (not my version) and found all compatible.

R. Fuerst · Answer

Hi @Dipankar Kharga,

Thanks for the clarification. If you recently updated the UPM, there’s a chance that perhaps the plugins cache became corrupt in the process. Clearing the cache can resolve this issue. Please follow the guide below to try clearing the plugins cache and then try updating the add-ons again to see if that helped:

* How to clear Confluence Plugins Cache

When I mentioned “incompatible plugins,” I am referring to add-ons with versions that are not compatible with your current version of Confluence. The full definitions of add-on compatibility can be found in Checking add-on Compatibility with Application Updates.

Please let me know how that goes.

Best,

Rachel