Custom Workflow - 'Done' issues not struck through and still appearing in filters

Question

Hey there,

I am really struggling to understand the issue with the custom workflow I recently created, to add a new status to our workflow.

All seems to be set up fine, I have configured all of the transitions, but when I test the workflow the 'done' issues still show up in users issue filters and do not strike through on the boards when moved to 'done'

Is anyone able to help? I included a screenshot of my workflow and below is the regular custom filter our team use to view issues (the one we want the issues to appear as 'done' in)

resolution = Unresolved AND assignee = currentUser() AND sprint in openSprints()

I appreciate I can change the above filter to the below, which solves the issue with the appearance of the issues marked 'done' but it does not strike them out, indicating this may cause wider problems if deployed.

assignee = currentUser() AND sprint in openSprints() AND status not in (done, resolved)

Many thanks in advance,

Mark

Bhushan Nagaraj_zb9hek · Answer

No worries. Please mark it answered if it helped @Mark :)

Mark_air4rb · Answer

Perfect, this looks good. Thanks so much!

Bhushan Nagaraj_zb9hek · Answer

Hi @Mark,

Issues are considered Resolved if their resolution field is set with a value. In the native workflows provided, this might be automatically set as a workflow transition post-function. Since you may have created a custom workflow, you will have to consider adding that.

Refer to https://confluence.atlassian.com/jira061/jira-administrator-s-guide/configuring-workflow/advanced-workflow-configuration#Advancedworkflowconfiguration-Postfunctions

You can consider one of the following:

1. Add a post-function to all the statuses that lead to the Done status and set the Resolution field to Done

2. Display a screen with the resolution field for all transitions that lead to the Done status and allow your users to select the Resolution accordingly

Hope that helps.

Please read through the links below that provide a better understanding of the Resolution field.

http://jiradev.blogspot.com/2010/11/resolved-resolution-and-resolution-date.html

Scroll through to Resolution sections in the doc - https://blog.tempo.io/2013/jira-best-practices-configuring-built-in-fields-in-jira

https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-an-issue-313467778.html

https://confluence.atlassian.com/adminjiraserver073/defining-resolution-field-values-861253253.html