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Change billing contact

jeftech

Is it possible to change the billing contact / billing email address to someone not included in the list of users? Would prefer if the monthly invoice email could be sent directly to our accounts department.

Accepted answers

Ana Retamal

Hi there!

To have the invoices sent to a different email address than the Bitbucket account's owner, this needs to be set up at https://my.atlassian.com. The desired email address needs to be added as primary billing contact, for more details you can check
How to update the contacts in my Atlassian products.

Hope that helps

Ana

All comments

Ana Retamal

Hi Phil, welcome to the Community!

Bitbucket Cloud doesn't have a billing contact, the account (if not in the Free plan) will be paid by the owner. Are you maybe referring to a different product?

Please let us know and we'll be happy to help

Kind regards,

Ana

jeftech

Hi Ana,

I created the Bitbucket cloud account on behalf of the company I work for. It's paid for by a company credit card. Would just prefer if the monthly invoices (and other billing correspondence) could be emailed to our Accounts department instead of me.

Thanks,

Phil

Ana Retamal

Hi @jeftech, I've created a Support ticket so I can continue assisting you with this matter privately. You should have received a notification in your inbox

Cheers!

Ana

Ana Retamal

Hi there!

Hope that helps

Ana

jeftech

The new email address cannot be made primary if it's not from the same domain as the owner. Not sure why this is the rule.

Ana Retamal

Hi Phil, I'm afraid that's not correct, the new email address can always be made primary, it just follows different steps:

If the new contact shares the same email domain as the existing Primary Contact, you will be able to instantly promote the new contact by selecting Make Primary.
If you are adding a contact from a different or public email domain, they will need to log into their own My.Atlassian account and promote themselves by selecting Make Primary.

This is explained in the article I linked about.

I hope this clarifies your concern and if you still have questions please let us know!

Cheers,

Ana

Demetris Constantinou

Hi Ana

I face same issue - the owner is someone who is now leaving the company and we would like to move things to a new email/person

SHall we go through a support ticket?

Thanks

Dem.

Rafael Silva_l12anl

Any answers yet? Having the same problem

Service.Account

We're also having the same issue - our accounting/billing/finance team wants bills send directly to them and we can't work out how to do that so we've been manually retrieving them which is a huge pain. Atlassian please fix this!

Ginger Grant

Same problem. Looks like we need to cancel our account and find a vendor who cares.

Neil

Same issue here, at the very least make clear in the suggested solution, that is also found when googeling the problem that it does noet worl for bibucket, hunting around for settings that don't exist/work is a waste of time.

Lachlan Smith_g544vb

Leaving this here as I struggle every time but from support:

TLDR go to my.atlassian.com/product and scroll to the bottom

Log in to my.atlassian.com/product account (username = email address)
Locate the Bitbucket subscription
Under the Contact Details section, locate the Billing Contacts or Technical Contacts
Add the desired email as a contact
Have the desired user log in and click on "Make Primary" to become the new primary contact
Once this has been completed, they will then have visibility of all future paid invoices and also will receive emailed copies of the paid invoices.