How do I add an auto comment on decline?

Question

I have a status called "Pending HR".  I've configured approvals/denials on the status using the "Add approval" checkbox.  When it is declined, it transitions (automatically) to "Waiting for customer".  I want to add an auto-comment when this happens so the customer knows what needs to happen.  Is there a specific script I can use to easily do this?

Jack Brickey · Answer

Sam, as I mentioned your automation will be different based upon your scenario/workflow. You could just as easily replace the "approval complete" with when the issue transitions to the status associated w/ the decline.

Sam Hickman · Answer

Thanks!  I actually went there first thinking it would be simple.  I'm seeing when this happens "Approval Required" but Approval complete doesn't show up as an option.

Jack Brickey · Answer

use Automation. It is pretty straight forward and the function should walk you thru the process. Basically something like this but the actual will depend on your workflow