Dummy User with DL email ID not geting mail notification

Question

Hello Experts,

I have a situation where i created a dummy user and assigned the DL email ID. When i add this dummy user as watcher or comment @dummy_user there is not email notification created.

However when i comment or add watcher for a valid user, i get mail notification.

what could be possible reason for this?

BR

Leo

Fazila Ashraf · Answer

Do you see something in the server logs on this?

And monitor the jira email error queue

Leo Nishanth Anthony · Answer

Hello Fazila Ashraf,

Thank you for the reply.

I have tried the following.

1. I added this dummy user as admin.

2. I sent a dummy email to this DL and I get the mail hence this DL is active. I have checked all the notification scheme etc. @mention of dummy user doesn't provide any result, unfortunately.

Fazila Ashraf · Answer

Hi @Leo Nishanth Anthony

The next things to check:

* Whether the account is active
* The account have browse project permission to this project.
* In case there is an issue security applied, account should be eligible to view the ticket