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closed and resolved status not available while associating to new workflow in jira

Hema TB

I was changing the workflow for one of the project, while changing it asks for mapping of each status of current workflow to each status with the new workflow. I was getting all the statues except Closed and Resolved for mapping step.

Please look into the below screenshot.

Accepted answers

Kimberly Deal _Columbus ACE_

Also, if you are not changing those status in anyway, Jira is smart enough to know that you will want to keep the issues in the Closed status from the Old Work flow to the New. You won't have to map that status.

If you were removing the Closed status and putting in a status called Done you would have to do the mapping

Closed -> Done.

All comments

Fazila Ashraf

Hi @Hema TB

Sounds obvious but i have to ask to be clear.. Do you have 'Closed' and 'Resolved' statuses in the 'Bug tracker workflow' ?

Kimberly Deal _Columbus ACE_

Closed -> Done.

Kimberly Deal _Columbus ACE_

@Fazila Ashraf Good check there!

Hema TB

@Fazila Ashraf ya those statues are there in Bug Tracker Workflow

Hema TB

Thanks for the answer. Successfully migrated the current workflow to new workflow.

Kimberly Deal _Columbus ACE_

@Hema TB You're very welcome! If you found one of our answers to be super helpful, could you please mark it Accepted as a Solution, by selecting the Grey Check next to the answer?

Accepted .PNG

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