Bitbucket team logos disapear

Question

My bitbucket account has two teams with custom avatars (user uploaded images)

However -not sure when but I think after connecting my account to stride- I noticed that the team icons disappeared. I tried to uploaded them again but they keep shown broken

If I remove the avatars then the default team icon correctly appears but I cannot find a way to upload my custom team icons again

Please advice

Iraklis Georgas · Answer

Hi @Ana Retamal

First of all, the problem with the broken team avatars does not exists anymore.

Just for the records, I have a bitbucket account which is connected to two seperate bitbucket teams with administrator privileges. Each team had its own custom avatar, which can be modified via `https://bitbucket.org/account/user/{TEAM_NAME}/`

Now, my problem was that the avatars of the teams somehow disappeared and when I tried to upload them again they keep shown broken However, when I checked again today they team icons appear correctly (so maybe it was a temporary problem :confused: )

Ana Retamal · Answer

Hi Iraklis! I believe you're referring to Bitbucket Cloud, is that correct?

Can you clarify something for us?

* Are the team icons disappearing from the Bitbucket account? Or are they just not shown in Stride?
* Do you still see the icon if you log in to the Bitbucket Team account?
* Can you send us a screenshot of how Bitbucket and Stride icons look before and after connecting them?

Thanks!

Ana