change our selected URL for JIra Service Deks Cloud

Question

We have setup our JIra Cloud Service Desk and would like to change our company specific portion of the URL (like going from XXXX.atlassian.net to YYY.atlassian.net.  I found posting regarding not being able to change the atlassian.net part, but not about our custom portion.

Jack Brickey · Answer

@Manon Soubies-Camy, ha w/ Cloud missing the news is easy to do. It's like opening birthday gifts once a week. Some gifts make you happy and sometimes you want to take it in for an exchange. ;-) But...I'm happy much more often than not.

Manon Soubies-Camy · Answer

@Jack Brickey I was hoping I was wrong and missed the news :D

Jack Brickey · Answer

@Manon Soubies-Camy, no i'm not sure at all. I was just sure that if anything could be done it would have to be by Atlassian. I was in quick answer mode. :-)

The quote you provided would seem to say they cannot (or will not) either. That said, I would certainly contact support before going down the manual path as documentation isn't always correct. However, in this case I expect it is.