Localizar tickets mediante un filtro

Jorge_de_Carlos

Hola buenos dias,

estoy diseñando un filtro con el objetivo de que me devuelva aquellos tickets  que hayan estado asignados a ciertas personas alguna vez desde hace 3 meses (NO TIENEN PORQUE SIGUIR ASIGNADOS A ESTAS PERSONAS).

El problema es que una vez que se desarrolla el ticket (por esa persona), la asignacion cambia de persona inabilitando la forma que conozco de busqueda y perdiendo obviamente gran cantidad de tickets.

Habia pensado en esto, ¿Alguien tiene alguna idea de que es lo que me falta?

AND assignee was in ("persona1", "persona2", "persona3") during ("2018-04-12", "2018-07-12")

Muchas gracias por su ayuda!

Jorge

Andy Heinzer

Hi Jorge,

If I understand what you are looking to do here, you only want to see the issues that had their assignee change during that period.  If that is correct, then instead of using:

assignee was in ("person1", "person2", "person3") during ("2018-04-12", "2018-07-12")

instead I think this should look like this:

assignee was in ("person1", "person2", "person3") AND assignee changed during ("2018-04-12", "2018-07-12")

In turn this query should only show you issues that had one of these people assigned to the issue in that specific period of time.   The problem I see with the first query is that is can include any issues assigned to those users in that time period, not just the ones where the assignee changed.

 

If I have misunderstood your concern here, my apologies.  Please let me know some more details if I have misunderstood your intentions here.

Saludos,

Andy