Hi Service desk team,
the server suddenly got this issue. I check through the user and role/permission and didnt find the extra 2 user from no where.
Urgently need help as this hit production
Kuen,
Have you added anyone apart from yourself to your project?
Victor
kuen,
One license belongs to you if you're the creator of the service desk project.
The extra ones are as a result of default access for new users aded to your site. Please see link below.
https://confluence.atlassian.com/cloud/manage-application-access-744721629.html#Manageapplicationaccess-Setupdefaultaccess
hi victor,
Including me is total of 3. i check through the user management as well couldn't find
the extra 2.
we add user but is to jira not servicedesk
The link i sent you shows the default setting that you might have when on boarding new users. Please review the documentation.
i went thru and found the service desk license has overlapping
if i put myself as servicedesk user and add myself to the service desk project administrator is counted as 2 users
thanks
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