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Unable to get Recovery Codes for 2FA

Humberto Linero Fuentes

Hello,

The background:

> My bitbucket account has 2FA, I use google to sign in and at this moment I do not have access to my phone nor my recovery keys. However, I do have the computer with the SSH keys of my bitbucket account.

The problem:

> I am running the command ssh git@bitbucket.org recovery_codes in order to generate some recovery keys and be able to access my account however, after putting my google password (remember I sign in to my account with google) I get the following response:

Because your Atlassian account admin requires single sign-on, you'll need to authenticate with an app password. Create an app password at https://bitbucket.org/account/admin/app-passwords

The problem is that to generate an app password I need to access my bitbucket account; however, I cannot access my account. Therefore, what do I do at this point?

Thank you for the help

Accepted answers

All comments

Ana Retamal

Hi Humberto, welcome to the Community!

To assist you with this issue I've created a Support ticket for you, you should receive a notification about it shortly. One of my colleagues will contact you and help you solve this.

If you have any other questions, please let us know! We're happy to help

Kind regards,

Ana

droo

@Ana Retamal I've run into the exact same problem as Humberto. How can I be helped / added to that ticket?

Thanks,

Andrew

droo

@Ana Retamal Ortiz I've run into the exact same problem as Humberto. How can I be helped / added to that ticket?

Thanks,

Andrew

(re-pasted here as a reply, not an answer to humberto's question)

Humberto Linero Fuentes

Thank you, @Ana Retamal .

I am looking forward for the help with this issue.

Humberto

Ana Retamal

Hi @droo! Addressing this issue with you privately now

Cheers,

Ana

Ana Retamal

Hi @Humberto Linero Fuentes, I just talked to my friends from the Bitbucket Cloud team and they confirmed they'll reach out to you shortly

Cheers!

Ana

Ammad Hussain

@Ana Retamal facing a similar problem. I have keys of my bitbucket account and i can push/pull without any issues. when trying to recover codes via "

ssh git@bitbucket.org recovery_codes

im getting Invalid username or password error. would you please address the issue. Don't have my old phone which had 2f configured.

Ana Retamal

Hi @Ammad Hussain, as I said in the question you submitted, I've created a Support ticket for you, you'll receive an email notification soon!

Cheers

Ana

Alejandro Corbellini

@Ana Retamal same issue here, trying to get my recovery codes and getting an invalid password error. thanks!

rahultiwari92

Same issue here:, While recovering the codes IT keeps on saying:

Because your Atlassian account admin requires single sign-on, you'll need to authenticate with an app password. Create an app password at https://bitbucket.org/account/admin/app-passwords

The problem is that to generate an app password I need to access my bitbucket account; however, I cannot access my account. Therefore, what do I do at this point?

Have created a ticket as well BBS-94918 Urgent | Account not accessible

John Cotter_y7jwhr

Hi,

Has there been any update or resolution to this issue? I have a team member in this exact situation and would appreciate any feedback,

Thank you,.

rahultiwari92

Yes, After completely understanding the situation, atlassian guys had sent an one time password reset link. I was then able to get my account back.

John Cotter_y7jwhr

Thanks Rahul,

Just to clarify this is referring to a situation where the user has their SSH key, but is using google SSO (as opposed to a bb password) when attempting to get the recovery codes for access?

Maxim Leonov

@Ana Retamal I ended up in the same situation.

Opened BBS-101888 with Atlassian Support system.

Would it be possible to expedite it as I am currently locked out and unable to work?

Thanks.

Ana Retamal

Hi @Maxim Leonov , I've seen that one of my colleagues is already providing assistance. Do you need anything else?

Kind regards,

Ana

Maxim Leonov

Yes, we are following it through. I am eagerly waiting for the recovery link as I am unable to work. It's technically been more than 48 hours since the email notifying that the recovery link has been sent.

Maxim Leonov

I have recovered the access now.
Thanks.

markoengelmanchipolo

@Ana Retamal I've run into the exact same problem as Humberto and others before me. Can you please help or provide further instructions how to act?

Becki Arieli

Hello, I have exactly the same issue, opened ticket

bacvsee

I logged in successfully but got no recovery codes. Not sure what happen with my account???

Former user

Hi Dear, I have also facing the same issue, opened ticket

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