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How to import issues with tempo account field

CBordino

Hello,
I am importing issue via csv import

Summary,Description,Account
MyTitle,myDescription,accountKey

Following the Wizard I map my csv field to the Account field in Jira, but once the import is successfully completed, the Account field in Jira is empty.

Any suggestions?

Thanks and BRs
Cristian

Accepted answers

CBordino

I found that is mandatory to use the account id instead of the account key.

Since Account id is not shown, I got it through the Tempo API

http://{JIRA_BASE_URL}/rest/tempo-accounts/1/account/

All comments

CBordino

I found that is mandatory to use the account id instead of the account key.

Since Account id is not shown, I got it through the Tempo API

http://{JIRA_BASE_URL}/rest/tempo-accounts/1/account/

Allen Steele

I tried this Rest call and got a 404 error.

https://stay-well.atlassian.net is my base

CBordino

According to official docs this is the endpoint. My concern was about the "/1/" but it is documented.

Are you trying via browser or via client (e.g. Postman?)

In your shoes I would :

try a different "get" end point (eg. /rest/tempo-accounts/1/category) via Browser
check if "System Plugin: Tempo Platform API" (Manage add-on) is installed and enabled
check if you have configured a SecurityToken in Add-ons>Tempo>Access Control (even if it should be used in servlets not in rest APIs where basic-auth is required)

Hope this helps!

Cristian

W Bot

Much easier: Navigate to Tempo Accounts admin, click on the account, then look at the URL in your browser. The last number on the right is the account number.

For example:

plugins/servlet/ac/io.tempo.jira/tempo-accounts?project.key=T705PUB&project.id=10030#!/account/7/

7 is the account number

Cheers!

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