Restore - JIRA - a Project - an issue - how do you do them ?

Question

We get into three types of restoration modes at times - what are your ways of doing them?

1) JIRA

2) Single Project

3) Single Issue

Teodora V _Warsaw Dynamics_ · Answer

Hi @Vickey Palzor Lepcha

Have you found a solution to your use case?

My advice is to use Configuration Manager for Jira for project and configuration backups (you can see detailed documentation for this use case here).

Then you can easily restore your Jira configuration of single or a multiple projects by deploying the configuration snapshots.

Hope this helps :)

Fazila Ashraf · Answer

Hi @Vickey Palzor Lepcha

1) JIRA - For the instance disaster recovery, we rely on the native database backup as it is faster.

2) Single Project - We use the xml backup and use the 'Project import' feature to restore just the project (Imp: not the full restore of the instance)

3) Single issue: We usually restore the backup in a test instance and just export the issue in csv and import it into prod. We tell our users that it will lose the historic stuff.And they are usually ok with that as the deletion happens because of their negligence. But rarely, we do a project import from the xml backup as a different key/project name and just move the issue in question to the original project.. and delete the duplicate project.