Notification e-mails contain images with broken links

Question

If I add images to a page and people are watching, the e-mail notification they receive contains links that are not fully qualified, so the images appear as broken links. For this example, the base URL is https://confluence.internal.example.com. The HTML email contains images, but the HTML code contains IMG links that look like this:

This cannot be resolved by the e-mail client, hence the links appear broken. Shouldn't the links look like this so the email client can resolve them?

Thanks for any help you can provide. Jamie

Jon Espen Ingvaldsen Kantega SSO · Answer

Hi Wolfgang.

Do you have a SSO solution interfering with your attachment requests here? If so, does the problem persist if you disable SSO?

Regards,
-Jon Espen
Kantega SSO

Wolfgang Lutz · Answer

Hi Fadoua,

I have the same problem with a Confluence Server 6.4.4 and Outlook for Office 365 MSO (16.0.10730.20264) 32bit

As I see only the images with the url prefix
http:...../download/attachments/
don't work.

As an example
/images/icons/profilepics/default.png
works.

I only found closed bugs. But the problem is still existing!

I there a solution?

br Wolfgang

Tinker Fadoua · Answer

Hi Jamie,

Are you a Confluence Cloud? or Confluence Server user?

What email application do you use? Outlook?